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3,500 homes in Edmond are currently receiving surveys in the mail asking about satisfaction with the services provided by the City of Edmond. National Research Center, Inc. (NRC) is conducting the survey for the city to determine the level of satisfaction among citizens when it comes to the majority of services provided.
Respondents will indicate how pleased they are with services such as police and fire response, parks and recreation programming and the customer service provided by city employees in various departments.
City Manager Larry Stevens said the City Council and management strongly encourage residents who receive the survey to complete it. “The information we learn from the survey is vital to us for measuring our residents’ attitudes about the services we provide. It also helps us identify trends in customer satisfaction here in Edmond as well as in similar cities around the country.”
Residents that receive the survey have until August 31st to complete it. After that time, NRC will be analyzing data and compiling reports to be presented to City Council and management before the end of October.
NRC was chosen, in part, because they are nationwide and have more than 20 years of experience in measuring satisfaction, including local government services. The city will pay $36,550 for NRC to conduct the survey, analyze and report results, and provide post-survey discussions with decision makers to ascertain the next steps for acting on the findings. Guided discussions will focus on the important issues raised in the surveys and areas of concern.