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Arcadia Lake

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1. Why does it cost to enter Arcadia Lake?
2. Do you have to wear a life jacket?
3. Does Arcadia Lake rent life jackets?
4. Are trotlines allowed?
5. How big is the lake?
6. What type of fish are in the lake?
7. How many campsites are there?
8. What campsites are available?
9. How many tents are allowed on a campsite?
10. What time does the lake open?
11. Does the lake rent boats or wave runners?
12. Can I reserve one of the Large group pavilions?
13. How do I reserve a campsite?
14. What programs or events does the lake offer?

Building

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1. Can I build right up to the property lines of my property?
2. What is a building permit?
3. What specific codes does the City of Edmond follow?
4. When is a building permit required?
5. Do I need a foundation for a detached structure I am building or if I am adding on to an existing structure?
6. Do you require a permit for replacing or repairing existing roof coverings on residential structures?
7. If I am re-roofing or installing a new roof can I use wood shingles?
8. If I add on to my house, do I have to install smoke detectors?
9. Is a Builder required to be licensed in Oklahoma and registered to work in Edmond?

City Attorney

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1. How do I get a copy of a Police and/or Accident Report?
2. Can the City Attorney answer a personal legal question for me?
3. Where do I pay my ticket?

City Clerk

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1. What do I need to get a business license?
2. Where do I get a permit to hold a garage sale?
3. Where do I go to pay a traffic ticket?
4. Where do I get a plumbing and/or electrical and/or swimming pool permit?
5. Where do I apply for a passport?
6. Where do I take my driver’s license test?

City Manager

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1. How do I contact Utility Customer Service?
2. Where is the courthouse?
3. Where is the planning building?
4. When are City Council meetings?
5. Where is City Hall?
6. How can I get involved with the City?
7. How do I contact my City Council Member?

City Treasurer

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1. Does the Treasurer's Office issue City of Edmond licenses and permits?
2. What is Edmond's sales tax rate?
3. Where can I pay my property taxes, or file my homestead exemption?

Community Development

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1. I would like to commute to work daily to downtown Oklahoma City. What time and where can I meet CityLink?
2. My apartment doesn't have hot water and my landlord won't fix it. Whom do I call?
3. Whom do I call if I live in Edmond and I need a wheelchair ramp and grab bars installed in my home?

Community Image

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1. What can I do about a vehicle that is parked in the street without being moved?
2. What do I do if my neighbor's dog is barking too loud?
3. How do I get a Temporary Sign Permit for my business?
4. How tall can my neighbor's grass grow before they have to mow?
5. Why can't you make my neighbor weed eat his yard?
6. What if the City of Edmond Detention Areas needs to be mowed?
7. Are tree branches considered trash?
8. Why did I get a Code Enforcement letter about the furniture I place in my yard?
9. Does a flat tire make my vehicle inoperable?
10. What can I do about a vehicle parked in my neighbor's driveway without being moved?
11. Can my neighbor allow someone to live in the travel trailer in their driveway?
12. Can you park a trailer in the street?
13. Do I need a permit to build a shed?
14. Can I raise chickens in Edmond's city limits?
15. How many Temporary Sign Permits can I get?
16. How much does it cost to purchase a Temporary Sign Permit?
17. How many signs can a business display per temporary sign permit?
18. Can I have a flashing sign in my store window?
19. Can I hang pennants on my property?
20. What can I do if my neighbor will not fix his part of a shared fence?
21. Can my neighbor operate a business from their residence?
22. What if we have an abandoned house in our neighborhood?
23. What if I have a complaint about my landlord not fixing my rental property?
24. What if I cannot find someone to haul off my trash?
25. What about Home Owner's Association Covenants?
26. What can I do if someone dumps trash or tree limbs on my property?
27. What can I do if I see someone dumping trash/tree limbs/grass trimmings or yard waste in a drainage ditch?
28. What can I do if I see someone dumping their trash in my dumpster?
29. What can I do if I see someone dumping their trash beside the road?

Downtown Community Center

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1. How long in advance do I need to reserve a room?
2. What is required to reserve a room?
3. May I bring my own food or use the caterer of my choice?
4. Does the Downtown Community Center allow alcoholic beverages?
5. Does the Downtown Community Center provide table linens or decorations?
6. How late can my event go?
7. Can I pay extra and rent later than 10:30 p.m.?
8. Does the Downtown Community Center provide an ice maker?
9. What must I do to get my cleaning / damage deposit back?

Edmond Electric

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1. How does Edmond Electric get its power supply?
2. How does Edmond Electric's rates compare to other utilities?
3. What is the number to call to report a power outage or a downed power line?

Edmond Recycles

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1. Why did the City of Edmond make the change to larger carts?
2. Can I opt out of the recycling program and if there is a charge how do I go about getting that taken off my bill?
3. What do I do with the old 18 gallon recycling bin?
4. How will I tell the carts apart?
5. What size is the new cart?
6. Will my pick up day change?
7. As a resident, what do I get for my $12.45 per month?

Electrical

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1. When is an electrical permit NOT required?
2. Can I, as a homeowner, install my own wiring and/or electrical equipment?
3. Is my contractor required to bring all of the wiring and electrical equipment on a residential system brought up to current code when I remodel my residence?
4. Does all of the wiring and electrical equipment need to be replaced on a residential fire restoration to meet the current code?
5. Who is responsible for the installation of vent duct on a bathroom exhaust fan?

Emergency Management

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1. Does the City of Edmond have public severe weather shelters?
2. Does the City of Edmond operate a tornado siren system?
3. What should I do to prepare for emergencies?

Employee Health Clinic

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1. When will the clinic open?
2. Where will the clinic be located?
3. Who can use the clinic?
4. What is the cost to use the clinic?
5. What medications will the clinic offer?
6. What are the hours for the clinic?
7. Can I transfer medical records to the Employee Health Clinic from my former family doctor?
8. Do I have do take the PHA to use the clinic?
9. Can I transfer my medical records from my previous doctor to the new clinic?

Engineering

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1. Who do I contact about drainage problems?
2. Who do I contact about getting a stop sign installed in my neighborhood?
3. Who do I contact about obtaining a copy of a plat?
4. Who do I contact for assistance if I live outside the city limits?

FEMA Safe Room Rebate Program

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1. Can I get a rebate for the house I’m renting?
2. Can my 25% cost share be in the form of "sweat equity", in other words, in labor I put into the construction of my safe room?
3. Can I build a safe room myself, as a "do-it-yourself" project and use the rebate (grant) funds to pay for materials?
4. When can I expect to receive my rebate?
5. What is the maximum amount I can expect to receive?
6. Where can I get a copy of the FEMA 320 requirements?
7. Can I get a list of contractors that meet the FEMA 320 requirements?
8. What if I move before my grant or rebate is approved, can I transfer my application?
9. Where is this money coming from?
10. I put in a shelter last year. Can I get a rebate to reimburse me for the money I have already spent on a shelter?
11. What is a "safe room"?
12. So what happens after I make application?
13. Will I have to apply for a building permit?
14. Will my shelter be inspected?
15. Do I have to build a particular design of shelter or safe room?
16. How will I know if I've been selected?
17. Who can I talk to if I have questions?
18. Can I get the money prior to beginning construction?
19. Am I absolutely guaranteed that I'll receive funds after I receive my approval letter?
20. After I receive the approval letter, how long will I have to complete the construction of my safe room?
21. I don't have internet access or printing capabilities to access the application. Where can I get an application?
22. How does the selection process work?
23. Can I use this rebate to remodel or renovate an old shelter?
24. Can my wife and I each apply, increasing our odds of being selected?
25. Can I put a safe room in my duplex if I live on one side?
26. Can I apply if I live in a mobile home?
27. How much do shelters or safe rooms cost?
28. I have heard there are potential tax benefits to building a safe room. Can I save money on my taxes this way?
29. Will I have to pay taxes on the money I receive?
30. What are my chances of being selected?
31. How long after I complete the construction of my safe room can I expect to receive the rebate money?

Field Services

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1. I have a swimming pool that needs to be filled. How much does it cost?
2. What do I do if a street sign is missing or damaged?
3. Whom do I call if there is a manhole cover missing or dislodged?

Financial Services

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1. What is Edmond sales tax rate?
2. Where does Edmond's sales tax go?
3. What does the city do with my property tax?
4. What is the city's bond rating?

Fire Department

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1. What other responsibilities do firefighters have other than fighting fires?
2. Why did you chop that big hole in my roof? The fire was in the kitchen, not the attic!
3. Why does the fire engine respond when a request is made for an ambulance for a person with a medical condition?
4. Are there smoke alarms needed in my home?
5. How often do I need to change the battery in my smoke alarm?
6. Why does an emergency vehicle respond with lights and siren and then turn them off?
7. Why are there fire trucks or ambulances parked at the grocery store?
8. Are fireworks legal in the City of Edmond?
9. Is it legal to burn trash/leaves inside the City of Edmond?
10. How can I obtain a residential Burn Permit?

Fire_Recruitment

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1. Am I required to be certified as an Emergency Medical Technician-Basic (EMT-B) or Firefighter I (FF-1) to apply?
2. Am I salaried employee during the recruit academy?
3. What are the incentive pay specifications?

Heating and Air

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1. When or why do I have to elevate an appliance?
2. Why is the replacement for my heating and air units costing me, the homeowner, so much?
3. When is my contractor required to pull a permit?
4. Are condensate pumps allowed on mechanical equipment?

Human Resources

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1. How do I know what jobs the city has open?
2. How do I apply for employment with the City of Edmond?
3. What is the selection process for City of Edmond jobs?

KickingBird Golf Club

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1. Do you have any tee times available?
2. How late is your driving range open?
3. How much does it cost to play on your course?

Main

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1. How do I contact a city/county department?
2. Where can I find the answers to my frequently asked questions?

Municipal Court

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1. How much is my ticket?
2. How can I pay my ticket?
3. Do I have to appear on my court date?

Opening Burning & Permits

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1. Can I burn grass or leaves?
2. I have old fence panels that have been replaced can I burn them in my burn pile?
3. Can I use any kind of liquid to aid me in getting the fire started?
4. Can I have a bon fire for my church or school activities?
5. Can I have an inspection on the burn pile to assure it is safe?

Parks & Recreation

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1. At which parks can you rent pavilions? Which parks are handicap accessible?
2. Do I need to be an Edmond resident to participate in your activities?
3. How do I find out what activities you offer? How do I sign up for classes?

Pelican Bay Aquatic Center

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1. Can Pelican Bay be reserved for parties?
2. Do you have to be an Edmond resident to get into Pelican Bay?
3. What about water safety? Are there lifeguards?

Planning & Zoning

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1. Where do I find out how a property is zoned or what type of business is allowed by zoning?
2. Where do I find out who owns a particular property in Edmond?
3. Where do I find out what types of businesses are allowed in certain zoning districts?

Plumbing

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1. If I have my faucet changed out, does my plumber have to pull a permit?

Police Department

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1. Where do I go to pay my ticket?
2. Where do I go to take the driving test?
3. How can I get a copy of a police / accident report?
4. How do I sign up for the Citizens Police Academy?
5. What is the text-a-tip number?
6. Is there a sex offenders list available online?
7. Does the Edmond Police Department do fingerprinting?
8. Can I sign up for Motorcycle Safety School?
9. Is the Edmond Police Department's budget available online?
10. How can I schedule an Edmond Police Officer to talk with my organization?
11. Does the Edmond Police Department provide house checks for residents while away on vacation?

Police Recruitment

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1. When can I apply?
2. What does it take to be an Edmond Police Officer?
3. What are the minimum requirements?
4. If I am a certified police officer in another state, can I apply?
5. Is there an Edmond Police Academy?
6. Must I complete an application in order to test?
7. What does the written exam consist of and how can I prepare?
8. What are the physical requirements?
9. What can I do to prepare for the physical agility course?
10. Does the Edmond Police Department hire Reserve Officers?
11. What if I have tattoos?

Public Works

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1. What do I do if there is a sewage backup / overflow outside the residence?
2. What do I do if there is a water line leak in front of my home?
3. Whom do I call if there is a traffic signal light that is not working?

Purchasing

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1. How often does Procurement cut accounts payable checks?
2. How will I hear about upcoming opportunities?
3. What is your bill to address? Where should invoices be mailed or emailed?
4. How much lead time should I routinely provide Procurement to process a vendor invoice, check requisition or expense report?
5. Who should I contact if I have a question related to the processing of a vendor invoice, check request, expense report, etc.?
6. What is considered a proper business purpose?
7. When do I need to obtain competitive bids?
8. Who should I ask for assistance in obtaining competitive bids?
9. Who should I ask for assistance in finding a vendor?
10. Who should I contact if I need a purchase order processed?
11. Who should I contact if I have a concern with a vendor?
12. I received a 1099 why? I did not receive a copy of my 1099 last year. Who do I contact?
13. Does the City ever sell any scrap or equipment?

Risk Management

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1. What is risk management?
2. What is the purpose of having a risk manager?
3. What are the risk manager's responsibilities?
4. What are tort claims?
5. Who do I contact for a tort claim?
6. What is the procedure for a tort claim?
7. What can I do to contribute to the City of Edmond in terms of safe practices?

Senior Center

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1. What is the age requirement to attend the Senior Center?
2. Where is the Senior Center located?
3. Is there a membership fee to attend the Senior Center?
4. When can we come tour the Senior Center?
5. Do you provide transportation to the Senior Center?
6. How can transportation be arranged?
7. What services do you provide at the Senior Center?
8. Where can I pick up a copy of your monthly newsletter?
9. Do you serve lunch at the Senior Center?
10. Can I bring my child/grandchild to the Senior Center?
11. Can I bring my pet to the Senior Center?
12. Does the Senior Center have information on senior housing in Edmond?
13. Do you teach computer classes at the Senior Center?
14. Does the Senior Center have a pool/exercise equipment?
15. Do you have information about the trails at Mitch Park?
16. Does the Senior Center still collect aluminum cans for recycle?
17. Do you rent rooms at the Senior Center?
18. Do you know the number for the mobile meals program?
19. Does the Senior Center meet ADA requirements for handicap accessibility?

Sex Offenders

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1. What are behavioral / physical indicators of sexual abuse?
2. If I know of an offender that is not in your database, should I contact you?
3. I recently received a sex offender notification. What should I tell my young child?
4. Is most childhood sexual abuse committed by strangers?
5. What can I do to help prevent my child from being sexually abused or abducted?

Smoke Alarms

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1. Why should my home have smoke alarms?
2. What types of smoke alarms are available?
3. Where should I put smoke alarms?
4. Where would I get smoke alarms?
5. Are smoke alarms hard to install?
6. How do I keep my smoke alarm working?
7. What if the alarm goes off when I'm cooking?
8. How long will my smoke alarm last?
9. Is there any extra information I should know about smoke alarms?

Solid Waste Services

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1. As a resident, what do I get for my $13.93 per month?
2. How do I schedule a bulk collection and how is the charge for that service determined?
3. Can I opt out of the recycling program and if there is a charge how do I go about getting that taken off my bill?
4. Why must we use the city's trash service?

Stormwater Quality

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1. Does Stormwater Quality come to schools?
2. What is stormwater?
3. What's the big deal? It's just rain, right?
4. Is stormwater runoff treated at the wastewater treatment plant before being discharged to waterbodies?

TotalCare

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1. If I participate, who is covered?
2. I have insurance and/or Medicare. Why should I participate? Isn't it like I'm paying for the same thing twice?
3. What if my personal insurance and/or Medicare doesn't cover the full cost of the claim?
4. I have Medicaid. Why should I participate?
5. What constitutes an emergency transport?
6. What constitutes a non-emergency transport?
7. Do participating customers receive benefits for non-emergency transports, too?
8. Are there any excluded services?
9. If I opt out but later change my mind, can I resume participation?
10. If I opt out next October will I have to opt out every October?
11. I pay the EMSAcare fee at my home, but my husband lives in a nursing home. Does he need a separate membership?
12. I pay for utilities at my two rent homes, in addition to my residence. Are my renters covered if I only pay the EMSAcare fee on my home?
13. I live at an apartment complex. How do I opt out?
14. I have an active EMSAcare membership. What does this mean for me?
15. Will EMSA still have TotalCare?
16. I own/operate a nursing home/assisted living facility. What does this mean for us?
17. I work in Midwest City (or other community EMSA does not serve), but EMSA doesn't respond out there. What happens if I need an ambulance then?
18. What about people who don't have insurance?
19. What if I need an ambulance while on business in Tulsa?
20. I live outside of Edmond but receive an Edmond utility bill. What does this mean for me?
21. Why is Edmond making this change?

Urban Forestry

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1. What is urban forestry?
2. Why are so many pine trees dying?
3. If there is an issue with a tree at my home, can someone from the Urban Forestry Department help me decide what to do?
4. What is the best way to ensure that newly planted trees will survive?
5. Will the City take care of trees on private property?
6. How do I know if I am eligible for the Foster-A-Tree program?

Utility Customer Service

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1. Where can I pay my Edmond Electric bill?
2. How much does it cost to establish service or transfer service?
3. My bill is too high. Can you help me find ways to lower my bill?
4. How can I find out about holiday trash collection?
5. Can I change the date my utility bill is due?
6. Who do I call for a power outage?
7. What does the EmsaCare Ambulance Program cover?
8. What do I do if I have a water leak?
9. Can I average my monthly bill?
10. How do I enroll in automatic bill pay?
11. How is my meter read each month?
12. Who do I call if my water won't come on?
13. Does the City purchase water from Oklahoma City?
14. Who do I call to speak to a Utility Customer Service Representative?
15. How do I purchase wind power?
16. What are Edmond's electric rates?
17. What are Edmond's Solid Waste/trash collection rates?
18. Where does Edmond Electric's electricity come from?
19. Are there ways I can save on my utility costs?
20. How does recycling work in Edmond?
21. What is the Transfer Center and where is it?
22. Who do I call to get another trash cart or recycling cart?
23. Where do I get a permit to hold a garage sale?
24. What day is my solid waste collected?
25. When is my recycling collected?

Vehicle Maintenance

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1. Does Vehicle Maintenance perform repairs on vehicles not owned by the city?

Water Resources

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1. Does Edmond have hard water?
2. Why does my water appear “cloudy” or “milky”?
3. Where does Edmond’s water come from?

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