FAQs

▼
Utility Customer Service

If the leak is occurring between the water meter and your home check the leak indicator to see if it is spinning after you have turned off the faucets in your home. If the leak indicator is spinning this means you have water flowing somewhere past the meter and you will need to make the necessary repairs. Once the repairs have been completed submit a copy of the receipt to Utility Customer Service for a possible water adjustment to your account.
If the leak is occurring between the water meter and the street please call Public Works at (405) 216-7770. If the water leak is in the City’s connections, the City will repair the leak at no cost to you.

2. Who do I call for a power outage?: To report outages or downed wires call (405) 359-4655. Please do not dial 9-1-1 for outage information or to report power outages.

3. Are there ways I can save on my utility costs?: The City of Edmond has one of the most comprehensive groups of customer service programs in the metro area. Click here to find out what programs are available to make your life a little easier.

4. Where can I pay my Edmond Electric bill?: We have several convenient ways to pay your bill. See all of our payment options here.

5. How much does it cost to establish service or transfer service?: The fee to initiate service is $25. The fee to transfer services is $50.00 ($25.00 per service address). Service orders are completed on the next business day.

6. My bill is too high. Can you help me find ways to lower my bill?: Yes, visit the Sustainability Page to find energy-saving tips here.

7. How can I find out about holiday trash collection?: The holiday collection schedule is posted annually and can be viewed here.

8. Can I change the date my utility bill is due?: Unfortunately, due to our cycle billing we are not able to change the due dates.

9. What does the EMSACare Ambulance Program cover?: The EmsaCare Ambulance Program provides you and permanent residents of your household emergency ambulance service through EMSA. More information can be viewed here.

10. Can I average my monthly bill?: Yes, we do have a program that will allow you to pay approximately the same amount each month. This plan averages your monthly payments and levels out the higher bills that occur during the months of high electricity and water use. Residential customers who have been at the same address for the previous 12 months and have a $0 balance can enroll by completing the form here.

11. How do I enroll in automatic bill pay?: You can register for automatic bill pay through eCity or print off the application and bring the completed form along with a voided check to the Utility Customer Service offices located at 7 N. Broadway.

12. How is my meter read each month?: Utility Customer Service Meter Readers physically read your meter(s) on a schedule date each month. If you want to know the meter reading schedule for your home or business, please contact Utility Customer Service at (405) 359-4541. For information on how to read your own meter, click here.

13. Who do I call if my water won't come on?: You will want to check your water valves to assure that they are in the open position. Following the check of your water valves and you still have no water, please contact Utility Customer Service at (405) 359-4541.

14. Does the City purchase water from Oklahoma City?: Yes, the City of Edmond may purchase water from Oklahoma City to supplement the water supply during periods of high demand, typically during spring and summer months. If water is to be purchased from Oklahoma City, the City will send out a notice, due to some home dialysis machines needing adjustments due to the different disinfection system used by Oklahoma City.

15. How do I contact a Utility Customer Service Representative?: Office hours are Monday - Thursday, 7:30 a.m. to 5:30 p.m. and Friday, 7:30 a.m. to 11:30 a.m. During this time if you need to speak with a Utility Customer Service Representative you can call (405) 359-4541 or email customerservice@edmondok.com

16. What are Edmond's electric rates?: All Edmond utility services are provided at very competitive rates and in compliance with all State and Federal standards. View Rate Sheet

17. What are Edmond's Solid Waste/trash collection rates?: Providing quality service at the lowest possible cost is a priority for the Solid Waste Department. To maximize efficiency, the department uses a fully-automated residential collection system so that only one employee is needed per vehicle to collect residential waste. View Solid Waste/trash collection rates.

18. Where does Edmond Electric's electricity come from?: Edmond Electric gets their electricity from Oklahoma Municipal Power Authority (OMPA). OMPA was created with the purpose of providing adequate, reliable and economic sources of electric power and energy to Oklahoma municipalities and public trusts that are operating municipal electrical systems.

19. How does recycling work in Edmond?: There are many ways to recycle in the City of Edmond. To find out more information about Edmond recycling programs, click here.

20. What is the Transfer Center and where is it?: The Transfer Center is a privately owned facility where solid waste is transferred from the regular collection trucks and combined into large semi-trailer trucks which helps to reduce the cost of transportation to landfills for disposal. You can also use the Transfer Center to drop off your large or bulky items for a fee. The Transfer Center is located at 5300 Recycle Trail, off Air Depot just north of Covell Road. For more information, contact the Transfer Center directly at (405) 216-9401.

21. Who do I call to get another trash cart or recycling cart?: You can always use City-Coded trash bags for the occasional extra trash load but if you find your trash cart is overflowing each week it might be less expensive to request an additional trash cart(s) for $7.00 each month per cart, if available. Call Utility Customer Service at (405) 359-4541 for assistance.

22. Where do I get a permit to hold a garage sale?: If you are an Edmond Utility customer and live within the corporate city limits, no permit is required for a garage sale in Edmond, however, you should charge state and local sales tax on all sales. Contact the Oklahoma Tax Commission for the appropriate form to remit the tax.

23. What day is my solid waste collected?: You can find out when your solid waste is collected by entering your address here. This Address Locator will tell you when your solid waste and recycling is collected as well as provide a link to a printable recycling calendar.

24. When is my recycling collected?: You can find out when your recycling is collected by entering in your address here. This Address Locator will tell you when your solid waste and recycling is collected as well as provide a link to a printable recycling calendar.